Feedback is golden, but when it gets out of control…
The power of the Internet. Freedom of speech. Anonminity. All of these things crop up daily when we visit websites, forums, blogs…We can post what we want and quite often, as “who” we want. For example, in a Windows IT Pro article entitled “Microsoft Investigating Windows 7 Battery Problems”, it seems SteveJobs commented on the problems:
Was it really Steve? No, of course not. Did the poster comment using his real name? No. Did he leave his thoughts though? Yes he did. Was this comment constructive or feedback useful? No probably not.
According to Mary Schmich, who wrote an essay titled “Advice, like youth, probably just wasted on the young”, which we all commonly know as the sunscreen song now, Schmich writes:
Be careful whose advice you buy, but, be patient with those who supply it
What does all of this mean? Well, recently at Engaget, they’ve decided to silence their users due to comments getting out of hand. Obviously with the traffic they receive it must be harder to filter/moderate the feedback and they felt it easier to shut off the capability to comment altogether, stating their commenting community only make up a small percentage of their readership…However, what if those comments are useful?
What are your thoughts on letting users add their feedback to your website? What do you think of moderation? I’d be interested to get your feedback – my comments are enabled here
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Feedback is golden, but when it gets out of control…
The power of the Internet. Freedom of speech. Anonminity. All of these things crop up daily when we visit websites, forums, blogs…We can post what we want and quite often, as “who” we want. For example, in a Windows IT Pro article entitled “Microsoft Investigating Windows 7 Battery Problems”, it seems SteveJobs commented on the problems:
Was it really Steve? No, of course not. Did the poster comment using his real name? No. Did he leave his thoughts though? Yes he did. Was this comment constructive or feedback useful? No probably not.
According to Mary Schmich, who wrote an essay titled “Advice, like youth, probably just wasted on the young”, which we all commonly know as the sunscreen song now, Schmich writes:
What does all of this mean? Well, recently at Engaget, they’ve decided to silence their users due to comments getting out of hand. Obviously with the traffic they receive it must be harder to filter/moderate the feedback and they felt it easier to shut off the capability to comment altogether, stating their commenting community only make up a small percentage of their readership…However, what if those comments are useful?
What are your thoughts on letting users add their feedback to your website? What do you think of moderation? I’d be interested to get your feedback – my comments are enabled here
Possibly related:
Tags: comments, Engaget, moderation
This entry was posted on Thursday, February 4, 2010, 10:50 and is filed under Miscellaneous, Technology Related, Troubleshooting. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.