This morning I woke up to check my email after travelling 16 hours yesterday to my destination only to find the following email in my inbox:
On behalf of all of us at XXXX Airlines, I want to take this opportunity to reach out to you regarding Flight XXX on October 24th.
I realize how alarming it can be to experience unexpected turbulence during a flight such as you encountered during your travel from Tokyo. Please know that XXXX utilizes some of the best technology available to help ensure smooth air for our customers. Even so, turbulence can at times be unforeseen and simply unavoidable. Our crew used their experience and training to ensure the situation stabilized and that everyone was comfortable as the flight continued to XXXXX. I can certainly appreciate any concern and anxiety you may have felt personally or on behalf of others. Thank you for your understanding of this unusual in-flight event.
Whether in the air or on the ground, our priority is keeping our customers and our people safe. And while safety is at the core of our business and the foundation of everything we do, we are equally committed to service. We welcome an early opportunity to better serve your travel needs in the near future.
I guess as a seasoned traveller I take turbulence for granted but it must have been really bumpy for that email to be sent (oh and of course the paramedics did have to board at disembarkation to help some passengers with wounds, so yeah, it was probably serious).