Posts Tagged Troubleshooting

Mac vs. Windows – A Picture is worth 1000 words

Today in the airport, I saw the answer to the age old question – Mac versus Windows – staring right at me and with more emphasis than ever before:

DSCF0648 (1024x768)

Let’s look at the covers and make the conclusion that the rest of the world makes.  The Mac Format cover:

20 biggest Mac problems

What’s that, yep, you’re trying to help us sort out the problems that Mac lovers around the world (you can count them on your fingers and toes right 😉 have had for ages and it puts it all in to context:

– Lost files

– Startup Bugs

– Program Crashes

– Slow Downs

OK, so we’ve deduced just by looking at the cover, the Mac has issues and it seems some big ones – I mean, come on, do you want to have to have someone tell you how to solve the problem of lost files?!  I surely don’t want my files getting lost…

OK, lets look at the Windows cover:

Networks Made Easy

Oh, wait, what’s the other topic in the upper corner?

Customise Windows 7 in 5 minutes

Two articles that explain what it is Mac lovers wish they had – simplicity and eas of use, not to mention, as a Windows user, I know where my files are.

So, it seems the age old fight is finally over and explained by our two magazines (probably published by the same company): Windows is by far superior and easier to use.

Now we can all sleep better – and best yet, I didn’t even have to buy either of these magazines, I simply took the photo and ran 😉

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Update on BBC Article & Prevx

My last update was about the BBC and some company called Prevx and they were alluding that there was a problem with an update that caused issues with numerous versions of Windows all the way back to NT, 2000 and also included XP, Vista and Windows 7.  I’ve done a bit of looking and went over to “the blog post” from Prevx that states the issues:

http://www.prevx.com/blog/140/Black-Screen-woes-could-affect-millions-on-Windows–Vista-and-XP.html

and tried to (as an MVP) deduce the problem myself, so I can help people solve it as I’m a big windows advocate – as many of you know.

OK Guys, I’m really out in left field on this one.  First off, Prevx support Guru David Kennerley says the problematic KB articles are KB915597 and KB976098.  So, let’s take a look at those two KB articles shall we David…

http://support.microsoft.com/kb/915597 – “Description of Windows Defender definition updates”.

Is that going to cause issues with the Winlogon process or kernel?  Nope.  OK, so that seems to be a company trying to make people anxious about nothing yet…Now let’s look at the second KB he states:

http://support.microsoft.com/kb/976098 – “December 2009 cumulative time zone update for Microsoft Windows operating systems”. 

Interestingly enough it was released on November 17, 2009 and only affects XP, Server 2003, Vista and Windows 7 (not all versions as the article states in the opening paragraph).  I could potentially see this as *maybe* affecting the kernel as these are time related .dll files however, for them to black out the screen…I’m not 100% certain on that one, especially in so much as David states it is with the Winlogon Shell entry, which is a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\shell

that and Microsoft have updated the .dll files for the time zones before and to this day it hasn’t broken things yet.  If it were a security patch maybe, but a time update and also a malware update to a definition file?  Back to the drawing board boys…

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Word 2010 – Screen Capturing Made Easy

word log

One of the cool new features of Word 2010 is that it allows you to automatically insert screen captures directly in to your document.  Watch this quick :60 clip on how to do just that 🙂

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Troubleshooting Windows 7 … under the hood

In an attempt to try to help diagnose and solve problems Windows 7 comes with troubleshooting wizards…Nothing fancy at first, right?  Click on the Start button and type troubleshooting and up comes the troubleshooting menu:

troubleshooting

So it can help me fix hardware and sound, fix the looks of things, improve power and a few other bits and bobs.  However, what is really cool is looking under the hood at these troubleshooting tools.

Read the rest of this entry »

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Microsoft’s IT Environment Health Scanner – How good is your AD & Network Infrastructure?

The Microsoft IT Environment Health Scanner is designed for administrators who want to assess the overall health of their Active Directory and network infrastructure. The tool identifies common problems that can prevent your network environment from functioning properly.

When run from a computer with the proper network access, the tool takes a few minutes to scan your IT environment, perform more than 100 separate checks, and collect and analyze information about the following:

  • Configuration of sites and subnets in Active Directory
  • Replication of Active Directory, the file system, and SYSVOL shared folders
  • Name resolution by the Domain Name System (DNS)
  • Configuration of the network adapters of all domain controllers, DNS servers, and e-mail servers running Microsoft Exchange Server
  • Health of the domain controllers
  • Configuration of the Network Time Protocol (NTP) for all domain controllers

If a problem is found, the tool describes the problem, indicates the severity, and links you to guidance at the Microsoft Web site (such as a Knowledge Base article) to help you resolve the problem. You can save or print a report for later review. The tool does not change anything on your computer or your network.

http://www.microsoft.com/downloads/details.aspx?FamilyID=dd7a00df-1a5b-4fb6-a8a6-657a7968bd11&displaylang=en

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Server Quest II

ServerQuestII

“The daily life of a Geek”.  It’s Server Quest II.  Help fix computers, build things and try to troubleshoot the most cumbersome IT problems, just as most of us do daily.

This is one game you must try!

http://www.microsoft.com/click/serverquest/

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